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The timeframe for responding to service requests is defined by a Service Level Agreement (SLA). An SLA is a formal document that outlines the expected level of service between a service provider and a customer. It specifies the expected response times, uptime guarantees, and the performance standards that must be met.

In the context of service requests, the SLA explicitly states how quickly the service provider is required to respond to various types of requests or issues. This is crucial for maintaining customer satisfaction and operational efficiency, as it sets clear expectations on both sides regarding service performance.

The other terms, while relevant in the realm of IT and server management, do not specifically address the timeframe for responding to service requests. Recovery Time Objective (RTO) refers to the targeted duration of time to recover a system after a failure. Mean Time to Repair (MTTR) is a measure of the average time required to repair a failed component. Quality of Service (QoS) pertains to the overall performance of a network service, especially in terms of bandwidth and latency, but does not pertain directly to the response time for service requests.